Thinking that moves
things forward.
Improving the Customer Experience for SwitchPal
Come learn more about how we collaborated with SwitchPal to optimise their internal operations by designing and developing a bespoke CRM for lead management.
Read moreOpportunities for an Ethical Procurement Model: An AI Perspective
The common consensus and motivation for businesses seeking to leverage the now widespread power of AI seems to remain within improving efficiency, decision-making, and innovation only. Learn here how you can leverage additional impact in ethical sourcing and sustainability.
Read moreWhy do some technology partnerships outperform others? - What's the secret?
For the last 5 years, I’ve worked for a Marketplace, which was growing quickly and transforming itself from an offline broker to an online digital-first organisation. Inevitably, that has meant working with a variety of technology partners along the journey; some good, some bad. But every experience contributing to a picture of how good technology partners should conduct themselves and the impact of that behaviour. What did I learn along the way?
Read moreWhy you should engage the Tech Company that disagrees with you
Clients who have no tech expertise call in tech companies to provide them with the expertise they lack. Instead, too many tech companies insist on a detailed brief, and deliver that without making intelligent recommendations or even highlighting the issues. The project is then a failure. The tech company smugly tells everyone it’s due to a bad brief.
Read moreUser Experience (UX) Audit – What and Why
Have you ever used an app or a website (or other software product), where you struggled to find what you needed? Perhaps a restaurant where you wanted to quickly find the postcode for your Satnav, or the theatre to check the performance time; but instead of finding that key information quickly you went from page to page, increasingly frustrated? That’s due to poor UX.
Read moreWhen did you last carry out a strategic tech review?
Tech is evolving all the time, and your business is evolving. Are you confident that you know how modern tech can increase productivity and improve customer service in your business? Most businesses have access to tech support, but when was the last time you carried out a full strategic tech review?
Read moreHow can a Fractional Tech Director help your business?
The term ‘Fractional Director’ has emerged over the last years, starting with finance, but you can now find fractional directors across many professional disciplines. If the term is new to you, it simply means that the director is working for a number of different companies (dividing their time into fractions). At Journi we offer a Fractional Tech Director service. What benefit would the service bring to your business?
Read moreSetting up and Managing your Business Support Systems – Why you should get a professional
It is fairly easy to set up and manage basic business support systems yourself. There are numerous suppliers that will give you key services including e-mail address, CRM systems and websites that proficient tech users will be able to navigate. Why should you engage tech professionals to support you? What value do they bring?
Read moreBringing in a tech team - What should you look for?
There are so many tech services and products on the market that most business owners will suffer from choice overload. Then, when you try to find out what’s what, you’re bombarded with tech jargon. At Journi we’re on a mission to cut through the noise and jargon and help you find what’s right for you and your business.
Read more